Embedded Automation offers multiple Technical Support options. Choose from one of the following Technical Support options:
Embedded Automation Community Forum to learn about and discuss mHome products.
With thousands of registered users, the Embedded Automation forum is a great
place to learn about mHome products and technologies - and real-world implementations. Though this is a forum for our mHome community, allowing for user-to-user interaction,
Embedded Automation helps moderate the forum, keeping it free of spam, and participates in key discussion areas.
Register on the
forum for additional benefits, including access to beta software or early information on upcoming products.
There is no charge to participate. Get started now by visiting the
Embedded Automation Community Forum. Bottomline, the forum is a great resource for mHome product information.
Embedded Automation provides free product support through the mHome Help Desk portal.
Visit the mHome Help Desk to access our mHome Knowledgebase, view Frequently Asked Questions (FAQs) or submit a question to our Technical Support team. An automated ticketing system ensures your request
can be tracked at any time through the support process.
We strive to answer all inquiries in a timely manner. For simple issues, our turn around time is typically 1-3 business days. For issues that required detailed analysis
(e.g., review of log files), please allow 5-10 business days.
Embedded Automation offers direct consultation, training or engineering service with our technology team. Whether you are looking for assistance on optimizing your
home system, need training on a particular technology or are in the process of writing a new driver, with mHome Interactive credits, you can communicate directly with an mHome product expert.
In addition to phone support, we can connect via remote connection directly to your system or share virtual blackboards for optimum training, trouble-shooting or development.
mHome Interactive credits can be purchased on our web store.