If you are contacting us about mControl,
the following information allows us to answer your questions
much faster:
The version of Windows you are running (Windows 2000,
Windows XP Home, Windows XP Professional, MCE 2005 or MCE 2005 Rollup 2)
Method of accessing mControl (Internet Explorer or MCE)
Hardware and protocols being
used (INSTEON, X10, IR, Cameras)
Zipped mControl log files (located in the C:\Program Files\Embedded Automation\mControl\logs directory)
Zipped mControl database (located in the C:\Program Files\Embedded Automation\mControl\data directory)
Windows Application Log (press the Start Button, then Administrative Tools, then Event Viewer, then "Application" entries, then the "Export List"
button to save the log to a text file)
3. Call us at: +1-604-596-4999
Monday through Friday from 9:00AM to 5:00PM Pacific Standard Time (GMT-8)
(Support is closed on Canadian Holidays)
